Hello Dobson orders usually ship within 7-10 business days. Special orders such as fabric by the yard, custom clothing, and wallpaper may take additional time to be processed and ship within 10- 14 business days. Shipping cost is based on your orders weight. With each Hello Dobson order you will be provided with tracking details. Hello Dobson does not accept responsibility for reimbursement or compensation of lost packages.
We offer free UPS ground shipping on all orders in the United States beginning August 15th 2018. All other locations outside of the US are subject to standard shipping rates.
Return Policy (Store Credit Only)
Hello Dobson policy lasts 7 days from the postmarked date on your package. Anything beyond 7 days will unfortunately not be eligible for a store credit or exchange. To be eligible for a store credit, your item must be unused and in the original condition that you received it (tags attached and in the original packaging) All approved returns will be refunded through store credit via gift card only.
In the circumstance that your package arrives damaged, please take photos to record damage upon receipt and send to firstname.lastname@example.org
To complete your return:
Please email email@example.com to initiate the return with email subject containing your order number. Once your return is approved, please send a copy of tracking information to our customer service team to ensure we receive your merchandise. Hello Dobson reserves the right to deny exchanges or refunds if items do not meet the return policy requirements. Shipping & handling charges are non-refundable. Hello Dobson will cover the cost of shipping for exchanged goods only. All approved returns will be refunded through store credit via Gift Card.
Any sale items with a discount greater than 10% are final sale.
Special orders may not be refunded due to the custom nature of the order. This includes custom clothing, wallpaper, and fabric by the yard.
Hello Dobson only replaces merchandise if it is damaged or defective. If you need to swap an item for the same style, send us an email at firstname.lastname@example.org and we will send you a shipping label to return your item to: PO Box 179463 Saint Louis, MO 63117
Please ship returns to:
PO Box 179463
Saint Louis, MO 63117
Once received and inspected our team will either ship the replacement item or Gift Card. Shipping & handling charges are non-refundable. Hello Dobson will cover the cost of shipping for exchanged goods only. Refunds will be credited through store credit via gift card.